Archive for August, 2015



Lessons Learned from Zelda and Mario: 4 Tips for Adapting Gaming Principles for Deeper Qualitative Insights

Posted on: August 21st, 2015 by doyle

From the desk of Christine Efken

 Over the past few years the MR industry has been talking about how gamification can increase engagement in quantitative surveys, yielding more actionable results for brand managers.  We believe the same impact can be achieved in qualitative research studies.

To uncover deeper insights and more brand-building ideas, here are 4 ways to leverage key gaming elements in your qualitative projects:gamification2-games

  1.  Tap into consumers’ competitive spirit: Leveraging the “beat the clock” spirit behind games like “Minute to Win It,” give participants a timed challenge such as “generate 10 new product ideas or line extensions (flavors, textures, scents, etc.) in 2 minutes.” A timed task will yield a broader array of responses than simply asking, “How can this product be improved?”
  2.  Include role-playing, a series of quests or a challenging task: In the Legend of Zelda video games, different roles and decisions yield new powers, skills and opportunities. To uncover new opportunities for your brand, consider adding a role-playing activity: “If you were a NASCAR pit-crew mechanic, how could you help airline mechanics to turn planes around more efficiently?” Or give participants a specific task to complete, such as creating a menu to exclusively address a given need-state like “Mom’s night off.”
  3. Add mental puzzles or problem-solving activities: Chess is a wonderful game of “what if?” Players consider the possible moves for each of their own pieces as well as for those of their opponent. Design-thinking teams can benefit from “what if” challenges by having participants answer questions such as “What if all flour was gluten-free?” or “What would life be like in a world without oil?” Consumers’ input on possible implications/ramifications helps teams consider alternate outcomes and craft more relevant solutions.
  4. Offer rewards: In Monopoly, players collect $200 each time they pass go.   Why not reward or incentivize participants to complete tasks, create video blogs or provide detailed product-usage diary entries?  The participant who earns the most points is then rewarded with an additional incentive and the brand manager is rewarded with deeper insights.

Leveraging elements from card, board and video games can not only make qualitative research more fun and engaging for participants, it can also yield insights for products that win in the marketplace.

Counter-Trends: 5 Consumer Food Truths That Just Don’t Change

Posted on: August 13th, 2015 by doyle

From the desk of Carole Schmidt

Just eight months into 2015, we’ve already spent over 5000 hours with your shoppers/users.

Multiply that by 4 qualitative strategists’ cumulative years of experience and that’s a lot of insight! We’ve observed Millennials ordering dinner on smartphones, shopped alongside couples choosing among brands at the grocery shelf, witnessed moms preparing snacks and meals, even chatted with gamers stealing from their secret stashes of treats at midnight.

Putting our trained brains together, we noted remarkable consistency in 5 food attitudes and behaviors across food projects, year-to-year:

  1. Taste remains king. Even over “premium quality,” “organic,” or “natural.” Yeah, consumers want to eat healthier. But we’ve seen consumers’ real pantries and refrigerators. They’re not willing to compromise on taste to get there.

loaded yogurtCase study: Research to help revitalize a declining shelf-stable snack brand revealed that even the health-focused segment regularly rejected buying “light” versions of several snack types, and instead bought the full-calorie, but perceived better-tasting competitor with the intention of eating smaller portions (yet they didn’t!).

The take: “Tasty made healthier” trumps “healthy made tastier”.

  1. Consumers don’t read labels or packaging copy. In reality, most American shoppers rely on what they perceive your food to taste like using packaging photos, color palette, graphics.

Case study: A baking company sought to distinguish itself in the U.S. super-premium cookie category by featuring its unique product history through copy points. In “mock aisle” research, consumers overlooked the brand story in favor of the competitors’ delicious-looking photography. Research insights helped fuel a graphic “map” of the brand story, enhanced with cookie photos and iconic imagery.

The take: Especially as online grocery shopping increases, the more graphically intuitive your packaging can be, the better.

  1. Consumers believe that local tastes better. Consumers expect better taste from–and feel better about–your brand when your product includes ingredients produced in their state/region, or is associated with local people, co-marketers, or events. Consumers take pride in supporting their local economy.

Case Study: A beverage producer wanted to regain lost share in the U.S. south. “Deep dive” research into resident lifestyles uncovered unique market “insider” activities/events to sponsor, and language for more effective messaging.

The take: If you manufacture or package using local, state, or regional resources, promote it!

  1. Mini’s motivate! Whether it’s miniature versions, duos, trios, “pop-ables,” “2-bites,” or “flights,” shoppers typically perceive multiples of smaller pieces to be tastier, more fun, and to offer more control to the user than a single larger version.

Case study: A leading manufacturer of breakfast foods was looking to enter the to-go snack marketplace. Ethnographic research surfaced consumers’ compensating behaviors of breaking full size foods into pieces. Developing half-size versions generated significantly higher concept scores, perceptions of being healthier, expanded dayparts, occasions, and users for the food.

The take: Explore creative ways of going smaller!

  1. Foreign, yet familiar: Indeed, consumers want new taste experiences. However, when every aspect of a new food is, well, new, the niche adventurer interest may not be enough to sustain a business or brand. Average, everyday consumers trust and buy new products rooted in a familiar element.

Case Study: Our client wanted to strengthen brand engagement among Gen Y singles and families by contemporizing the beverage delivery experience. Consumers balked at a combination of new brands, new flavor varieties, and a new delivery method. Insights helped optimize the concept with existing beverage brands which reduced the perceived risk of trial, reduced capital investment, and increased excitement around the concept. Research identified improvements for service operations and sanitation practices, as well.

The take: Too much “new” at once may alienate more buyers than attract them. Increase consumer confidence and trial by grounding your product with familiar forms, flavor varieties, or formulations.